Karuna Dham Policies
Welcome to Karuna Dham. We believe in transparency and clear communication with our guests. Below you'll find our key policies regarding privacy, accessibility, and other important aspects of your stay with us. These policies are designed to ensure a clear understanding between us and our valued guests.
Reservation Policy:
- Guests must provide donation / payment to secure a reservation.
- Changes to reservations may be subject to availability.
Check-in and Check-out Times:
- Check-in time: 11:00 AM
- Check-out time: 10:30 AM
- Early check-in and late check-out requests are subject to availability and may incur additional charges.
Cancellation and No-show Policy:
- No-shows will be charged the full amount of the reservation.
- We are unable to offer refunds for any bookings.
Pet Policy:
- Pets are not allowed.
Terms and Conditions:
By making a reservation at Karuna Dham, guests agree to comply with all policies outlined in this document:
- Karuna Dham reserves the right to refuse service to anyone who violates these policies
- Guests are responsible for any damage to property during their stay
- We reserve the right to modify these terms and conditions at any time
- All disputes shall be subject to local jurisdiction
- Guests acknowledge and accept the terrain and accessibility limitations of the property
By completing a booking, guests confirm they have read and agreed to all policies, including our no-refund policy
Karuna Dham is not liable for loss of personal belongings or any accidents occurring due to the natural terrain
Activities undertaken on the premises are at the guest's own risk
Privacy Policy For Karuna Dham:
Information We Collect
We collect basic information necessary for bookings and stays, including:
- Name and contact details
- Dates of stay
- Payment information
How We Use Your Information
Your information is used exclusively for:
- Processing your booking and stay
- Facilitating payments through our payment partner Razorpay
- Communications regarding your reservation
- Legal compliance and verification purposes
Payment Processing
- All payments are processed securely through Razorpay
- Credit card and payment details are handled directly by Razorpay's secure platform
- We do not store your payment information on our systems
Data Protection
- Your personal information is kept strictly confidential
- We implement appropriate security measures to protect your data
- We do not sell, trade, or share your personal information with third parties
- Access to guest information is limited to authorized staff only
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Ask questions about our privacy practices
- Request deletion of your information (subject to legal requirements)
Accessibility Statement:
Due to our location and natural terrain: Karuna Dham is situated in an area with steep pathways and uneven ground
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Access to our facilities requires navigating hillside paths and steps
- Our property is not currently equipped for guests with mobility challenges
- We regrettably cannot accommodate wheelchairs or provide barrier-free access
- The terrain may be challenging for elderly guests or those with limited mobility
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Be able to independently navigate steep paths and steps
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Have good physical mobility and balance
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Contact us before booking if you have any mobility concerns
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We want all potential guests to make informed decisions about their stay. If you have specific questions about our terrain or accessibility, please contact us directly before making a reservation.
Additional Policies:
- Conduct and behavior expectations while on Karuna Dham premises include no alcohol, no meat, no drugs.
Contact Us
For any privacy-related concerns or questions, please contact us.
- We are committed to protecting your privacy and personal information.
- Information collected during booking and stay is used solely for operational purposes.